ONLINE PURCHASE TERMS
You hereby authorize AllStar Logo Inc. to process this order through a credit card transaction from your information provided hereon. You agree that credit card orders will be charged to your credit card account at the time my order is placed.
You hereby authorize AllStar Logo Inc. to accept this website order and to charge the cost of these products to your credit card. You understand that all merchandise will be shipped only to the addresses stated below. You also agree to the terms, conditions and return policies outlined in AllStar Logo‘s policies page. You will accept full responsibility for full and proper payment to AllStar Logo on all transactions regarding this account and will under no circumstances request a charge back to the credit card stated below without receiving prior authorization from AllstarLogo.
Please note the drop ship policy
Drop Shipments are restricted to the shipping address entered on the order.
- If you would like to return your purchased merchandise, simply return the item(s) within 5 days of receipt and enclose a copy of your original invoice. Otherwise, no other claims for any reason can be made after 5 days of receiving your products.
- First, please call 888-475-5646 or email: customerservice@
allstarlogo.com to obtain a Return Authorization number.
- We will then credit the original purchaser’s credit card with a full refund (excluding your original delivery charge).
- Allow up to ten working days for the funds to reflect on your account.
- Please return all goods in their original unworn condition and with all packaging and tags etc intact. We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags. For your protection we strongly recommend that you use a recorded-delivery service that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by AllStarLogo.
- For a full product refund, store credit, or exchange, please return your products to us within 5 DAYS of when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in original condition (please, no worn or washed shirts).
- Just give us a call and we will issue a Returns Authorization number. Please remember to include a copy of the invoice you received with a note indicating if you’d prefer an exchange, replacement or a refund. We’d also like to know why you’re returning the product, so we can improve our products and service.
- Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped to you.
- Items should be returned to the following address: AllStarLogo Inc. 8715 Aviation Blvd. Inglewood, Ca 90301. Please note that customers are responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.
- You acknowledge and agree to AllStar Logos Returns policies
- Once your logo has been approved and the products have been customized by our staff, any and all personalized and customized items cannot be returned, refunded or exchanged.
- Although, we inspect our products before we ship with great deal of attention, there may be instances that 3-5% of your order might be defective. Please only return the defective products to us in their original condition (with-out any use or wear) for a prompt credit, exchange or full refund. And we’ll be friendly, and prompt about it, with no hassles…that’s our commitment to customer service excellence!
- Any and all personalized and or customized items cannot be returned, refunded or exchanged for any reason other than a wrong logo customized on the product you purchased. If a wrong logo has been embroidered, we will gladly fix the issue by re-running the items once we receive the old merchandise back. We can not issue any refunds on mis-printed / embroidered items. We only offer a re-run of the order to make it right for you.
- Unfortunately, we can not be responsible for any missing or lost packages once we ship the products via one of carriers IE: Fedex., UPS, or USPS who state that products have been delivered. As a result, our company will not be liable for lost packages and the merchandise has to be paid for and NO refunds will be made.
- You acknowledge and agree to AllStar Logo’s refund policies
- To cancel your order, please confirm the cancellation in writing via email to: customerservice@
allstarlogo.com, by close of the same business day you place your order.
- Keep in mind that once you place your order and we have charged your card. There is a 24 hour grace period allowed for a full refund. If you’d like to cancel your order after the 24 hour grace period. Then, we will charge a restock fee of 50% on all products for the entire invoice amount.
- If you want to cancel your order after 48 hours. Then, there will be a 80% restock fee of the entire invoice amount. Plus applicable customization fees, if your design has already been digitized by our design staff.
- Any and all orders, customized or blank can not be cancelled, returned, exchanged or refunded after 15 days of placing your order. As a result, there will be no refund given.
- Keep in mind that after your logo has been approved and the products have been customized by our staff, any and all personalized and customized items cannot be cancelled, returned, refunded or exchanged.
- incase of a dispute you will be responsible for collection costs and legal fees.
- Cancellations and changes must be made by close of the same business day you place your order.
- You acknowledge and agree to AllStar Logo’s Cancellation policies