ALLSTARLOGO STORE POLICIES

AllStar Logo Security

• At All Star Logo, your security is protected with the highest levels of encryption. Orders placed on our site are encrypted using the highest levels of SSL (Secure Socket Layer) technology, so rest assured that your transaction information is protected. With SSL implemented on both the client browser and our servers, information sent via the Internet can be trusted to arrive privately and unaltered to our servers only. In order for SSL security to work, you must use an SSL-enabled browser.

• We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

• Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

• While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

• If you still have any concerns about submitting your credit card information through our secure servers, just give us a call at 1-888-475-5646 and we’d be happy to assist you directly with your transaction. Please do not send your payment information via email, as email is not considered a secure means of communication.

Privacy Policy

Effective January, 1 2016

• At All Star Logo, we are committed to ensuring your privacy as a customer. You can be confident that we will not sell or exchange names, or any other information about our online customers, with third parties. In order to improve your overall shopping experience, we do collect information on which pages you access on our site so we can judge what areas of the site are most popular and which are not. We also keep track of information volunteered during the order and registration processes – and keep this information confidential.

• This privacy notice discloses the privacy practices for www.allstarlogo.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect
• With whom it is shared
• How it can be corrected
• How it is secured
• How policy changes will be communicated
• How to address concerns over misuse of personal data

Information Collection, Use, and Sharing

• We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
• We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your order.
• Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

• You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Notification of Changes

Whenever material changes are made to the privacy notice, we will notify you via email.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-475-5646 or email us at customerservice@allstarlogo.com.

AllStar Logo Payment Options

Payments for online orders are accepted through all major credit cards which include Visa, Master Card, American Express, and Discover.

If you would like to arrange a check payment, please call us directly at 1-888-475-5646/LOGO instead of ordering online.

AllStar Logo Shipping Options

We ship with the following FEDEX, UPS AND USPS options:

• Ground Services
• 3 DAY Delivery
• 2 Day Delivery
• Next Day Air Delivery

The shipping rate is calculated in real time when you place your order and is based on the destination zip code and the weight of your order. Most orders are processed within 24 hours after the product and design approval has been made and shipped within 10 to 12 working days (Monday through Friday). For Fed Ex. Ground, please allow an additional 3 days for delivery time. We can also deliver to PO Boxes, APO or FPO addresses through U.S. Postal Service. We also have FREE GROUND SHIPPING on orders of $500 or more to Continental US addresses, which exclude shipments to Hawaii and Alaska.

AllStarLogo wants you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:

AllStar Logo RETURNS POLICY

• If you would like to return your purchased merchandise, simply return the item(s) within 5 days of receipt and enclose a copy of your original invoice. Otherwise, no other claims for any reason can be made after 5 days of receiving your products.
• First you need to call 888-475-5646 or e-mail: customerservice@allstarlogo.com to obtain a Return Authorization number.
• We will then credit the original purchasers credit card with a full refund (excluding your original delivery charge).
• Allow up to ten working days for the funds to reflect on your account.
• Please return all goods in their original unworn condition and with all packaging and tags etc intact. We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags. For your protection we strongly recommend that you use a recorded-delivery service that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by AllStarLogo.

• For a full product refund, store credit, or exchange, please return your products to us within 5 DAYS of when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in original condition (please, no worn or washed shirts).
• Just give us a call and we will issue a Returns Authorization number. Please remember to include a copy of the invoice you received with a note indicating if you’d prefer an exchange, replacement or a refund. We’d also like to know why you’re returning the product, so we can improve our products and service.
• Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped to you.

• Items should be returned to the following address: AllStarLogo Inc. 8715 Aviation Blvd. Inglewood, Ca 90301. Please note that customers are responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

REFUND POLICY

• Once your logo has been approved and the products have been customized by our staff, any and all personalized and customized items cannot be returned, refunded or exchanged.
• Although, we inspect our products before we ship with great deal of attention, there may be instances that 3-5% of your order might be defected. Please only return the defective products to us in their original condition (with-out any use or wear) for a prompt credit, exchange or full refund. And we’ll be friendly, and prompt about it, with no hassles…that’s our commitment to customer service excellence!
• Any and all personalized and or customized items cannot be returned, refunded or exchanged for any reason other than a wrong logo customized on the product you purchased. If a wrong logo has been embroidered, we will gladly fix the issue by re-running the items once we receive the old merchandise back. We can not issue any refunds on mis printed / embroidered items. We only offer a re-run of the order to make it right for you.
• Unfortunately, we can not be responsible for any damaged products that were caused during shipping. AllStar Logo is not responsible for missing or lost packages once we ship the products via one of carriers IE: Fedex., UPS, or USPS who state that products have been delivered. As a result, our company will not be liable for damaged products during shipping. Nor is AllStar Logo responsible for lost packages and the merchandise has to be paid for and NO refunds will be made.

CANCELATION POLICY

• To cancel your order, please confirm the cancellation in writing via email to: customerservice@allstarlogo.com, by close of the same business day you place your order.
• Keep in mind, that once you place your order and we have charged your card. There is a 24 hour grace period allowed for a full refund. If you’d like to cancel your order after the 24 hour grace period. Then, we will charge a re-stock fee of 50% on all products for the entire invoice amount.

• If you want to cancel your order after 48 hours. Then, there will be a 80% re-stock fee of the entire invoice amount. Plus applicable customization fees, if your design has already been digitized by our design staff.
• Any and all orders, customized or blank can not be cancelled, returned, exchanged or refunded after 15 days of placing your order. As a result, there will be no refund given.

• Keep in mind, that after your logo has been approved and the products have been customized by our staff, any and all personalized and customized items cannot be cancelled, returned, refunded or exchanged.

• Cancellations and changes must be made by close of the same business day you place your order.