KNOWLEDGE BASE

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Welcome to our knowledge base page. Find answers to common questions and learn about our customization and ordering process.

Still Need Assistance?

  • Call 888-475-5646
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Hours: 9 AM – 5 PM PST
Monday through Friday

Customization of Products

How Do I Customize the Product I’m Buying?
We have prepared a tutorial that will guide you through the customization process. Click here to visit the Customization Help Center.

Can I see an embroidered sample of my logo?
Our system has been designed to show you a live preview of your customization, whether you’re customizing with Text, Stock Design or your own Logo.

What forms of artwork do you accept?
We accept JPG, GIF, EPS, PNG, PSD, and BMP. If you do not have your logo in one of these formats, please send it to us anyway, so that we may look into converting it to a usable format at sales@allstarlogo.com.

How do I upload my logo?
If you have chosen “ADD ARTWORK”.  Click on “UPLOAD YOUR LOGO” button to upload your logo and follow the steps.

Do you offer screen printing?
Yes. Although pricing is not included in our catalog, we can make screen printed T-shirts and other products available to all customers. Contact customer service for details and pricing.

Do you match pantone (PMS) colors?
All colors will be matched as closely as possible. Due to the number of possible PMS colors available, a perfect match cannot be achieved in all circumstances. We will be happy to work with you to match whatever color you require.

Can I have embroidery on more than one location?
Yes! You can have have an additional embroidery such as your web site address, company name, or even another logo on another part of the garment or hat. Extra Charges range any where from $2.00-$5.00 depending upon the number of stitches that are within the second embroidery.

Fees

What is the charge for custom logo?
The custom logo is an inclusive fee that come already with your purchase of each item.

Does AllStar Logo charge tax?
The only state that AllStar Logo Inc. charges taxes in, is the state of California. That is because our corporate office is located in Los Angeles, California. All other 49 states will not be charged taxes.

Is the embroidery included within the price of the product I am purchasing?
Yes! All prices on the website include your embroidered logo of up to 6,000 stitches for a logo size of 3.50″ to 5.00” in diameter.

There is a one time setup fee of $65.00 for custom logo and, or a $40.00 setup fee for custom text.

If However, you would like to have a bigger logo, please note there will be a higher logo set-up fee along with higher cost for us to embroider per item. The pricing of the additional cost per product and logo fee will depend upon the additional stitching that is beyond the 6,000 stitch mark.

On future orders do I have to pay a setup charge for my logo?
On future orders, if your logo does not change, there is no setup charge. However, If you need to make minor changes there will be a revision fee of $20.

What methods of payment are available?
AllStar Logo Inc. accepts the following methods of payment:

  • American Express
  • Visa
  • MasterCard
  • Personal Check*, Bank Check, Certified Check
  • Money order
  • Bank Wire Transfer

*Please allow 10 business days for personal check to clear before order is processed.

Is there a re-stocking fee for returned items?
Yes! A restocking fee of 10% will apply on all returned and exchanged merchandise that have not been embroidered. We DO NOT accept returns custom embroidered merchandise. However, you will be able to see your embroidered logo via email prior to the start of production.

Is my Credit Card information safe?
Yes. We use the latest encryption technology for internet transactions. It is impossible for anyone else to see your card number.

Do you give refund on samples and shipping charges?
No we do not. Due to the cost of shipping and the product itself we can not refund sample charges. However, once you do place an order with us we will credit you the sample and shipping charges.

How do your rates compare with other uniform companies?
We are lower than most other uniform companies because we are not part of a huge conglomerate. Furthermore, we are the direct manufacturer of the products you see on our website and we customize all of the products locally in our Los Angeles, California plant.

Guarantee and Returns

What is your money back guarantee and return policy?
The best guarantee in AMERICA!

We want you happy each and every time you buy from us. If you don’t like what we sent you, let us know. We’ll immediately issue you a refund, replacement, or merchandise credit for any product that has not been personalized or customized. For our personalized and customized products, we guarantee that they will be 95-100% free from defects in materials and workmanship.

Although, we inspect our products before we ship with great deal of attention, there may be instances that 3-5% of your order might be defected.

Please only return the defective products to us in their original condition (without any use or wear) for a prompt credit, exchange or full refund. And we’ll be friendly, and prompt about it, with no hassles…that’s our commitment to customer service excellence!

Our return policy…

For a full product refund, store credit, or exchange, please return your products to us within 5 DAYS of when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in original condition (please, no worn or washed shirts). Just give us a call and we will issue a Returns Authorization number. Please remember to include a copy of the invoice you received with a note indicating if you’d prefer an exchange, replacement or a refund. We’d also like to know why you’re returning the product, so we can improve our products and service. Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped to you.

Keep in mind, that after your logo has been approved and the products have been customized by our staff, any and all personalized and customized items cannot be returned, refunded or exchanged.

Unless it was a product that was different than the product that was purchased. At which time, we will only refund the merchandise charges and not the shipping charges.

However, if a problem does arise with customization and or workmanship of product, or missing merchandise then please contact us in writing via email to customerservice@allstarlogo.com and or fax to 323-582-4614, within 5 days after the receipt of your order, as we can not accept returns of merchandise and or issue any refunds, credits or exchanges once the 5 day grace period has passed.

We do recommend that you return products to us insured. The United States Postal Service or United Parcel Service (UPS) will insure your package to guard against loss. If something happens in transit and the package doesn’t get delivered, we can’t give you a refund.

Cancellations and changes must be made by close of the same business day you place your order.

The address for returns is:

AllStar Logo Inc
Attn: Returns Department
5760 South 2nd. Street
Vernon, Ca 90058, USA

What is your cancellation policy?
If a customer, at any time wishes to cancel their order, then we charge a 50% re-stock fee along with logo set-up fees if applicable. If an order is cancelled after 60 days from the time an order is placed then NO REFUND will be due as it too late and has gone beyond our grace period.

Furthermore, after your unique logo is approved and the products have been customized, any and all personalized and customized items cannot be returned, refunded or exchanged and your order becomes non-cancelable.

Ordering

How do I place an order?

Option 1) Secure online ordering
First, you surf around the site and locate the items you’re interested in buying. You can browse through the categories that are always available on the left bar, or use our product search just above the left bar buttons.

Most items will have a choice of colors and sizes for you to choose from. After you have chosen the options that suit you, the next step is to enter the quantity you would like to purchase and then click BUY.

After you clicked BUY, and you want to add embroidery to your item, you must then click on the CUSTOMIZE icon and the system will then ask you to enter embroidery customization information.

If the items you are purchasing do not require customization, you simply click on BUY and then click on Checkout, where you will proceed to billing and shipping information.

Option 2) Order by Telephone
Our customer service representatives are available to take your order information. This method is provided to customers that have a highly detailed order, or for those who just feel more comfortable speaking with someone.

Please feel free to pick up the phone to contact us and for any reason at any time. Our service reps are available M-F, 8AM to 6:00PM PST. Our toll free phone number is 1-888.475.5646.

Option 3) Order by Fax
You may choose to fax your order to 323.582.4614 When faxing your order, be sure to include the following:

  • Item number and description
  • Quantity and Sizes
  • Color of items requested
  • Embroidery information for apparel orders, including colors if required.
  • Contact information
  • Billing information

We will contact you via phone to verify your order prior to moving into the order processing phase.

How long will it take to get my order?
In most cases, orders are shipped out via UPS Ground within 7-10 business days of logo approval. Should there be any delay, we will let you know via email as soon as possible. If this doesn’t meet your time frame, you can email us at customerservice@allstarlogo.com and we will try to accommodate your time frame.

Is there a required minimum purchase?
Yes! we do have a minimum purchase of 12 pieces per order. You can mix and match different styles in order to get to minimum required order.

How do I customize the product I am buying?

  1. pick the sizes and colors of the products you are interested in.
  2. Click BUY
  3. Click on CUSTOMIZE
  4. Select one of the 4 following options:

*Customize with embroidered text.
*Customize with my own logo.
*Customize with an AllStar Logo stock design.
*Customize with an AllStar Logo stock design and embroidered text.

Do you sell products without embroidery?
Yes. All of our prices INCLUDES embroidery of up to 8000 stitches, but if you want un-embroidered products, simply pick the sizes and colors you are interested in and then click on BUY and next click on Checkout, where you will proceed to billing and shipping information.

Do you accept purchase orders?
Yes. We would be happy to accommodate your needs for submitting a purchase order. Please contact customer service at 888.475.5646 for a credit application.

Shipping

What are my shipping options?
All of the orders placed online or on the phone are shipped via FED.EX. Shipping costs are included in all of our quotes. We can ship anywhere in the US. We cannot ship to P.O. Boxes. A full spectrum of FED. EX. shipping methods are as follows:

  • UPS Ground
  • UPS 3-Day Select
  • UPS 2nd Day Air
  • UPS 2nd Day Air AM
  • UPS Next Day Air Saver
  • UPS Next Day Air
  • UPS Next Day Air Early AM

For more information please click on our store policies tab.

How do I get FREE SHIPPING?
Orders that are above $1,000.00 will be eligible for free shipping.

Can I see my shipping cost prior to purchase of products?
Yes, when you have finished selecting all of the products that you would like to purchase, please click on shipping cost icon which will be located in the center page of the shopping cart.

Does AllStar logo guarantee shipping time?
When products are shipped by ground services we can not guarantee delivery time and as a result we can not issue any refunds due to the shipping company’s delays. Once a package is shipped and leaves our facilities by UPS or FedEx. or any other carrier by ground services. It is out of our hands and we have no further control on the delivery time.
The only guarantee we give to our clients is when the client pays for Overnight or second day air services and in-case the package is not delivered on time when shipped by Overnight or Second day air services, we can only issue a refund on the shipping charges only. We can not issue any refunds on the products or services that were performed by AllStar Logo Inc.